FAQs & Inquiries

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Payment

The following payment methods are available.

・Credit card payment (Visa / Mastercard / American Express / JCB)
・Express checkout (Amazon pay / Google pay / Apple Pay)
・Smartphone payments (PayPay / LINE Pay / Merpay)
・Convenience store payment (prepayment)
・Bank transfer (prepayment)
・Pay later

If you would like a receipt, please indicate this in the comments section when placing your order and state the name to which you would like the receipt to be sent.

If you need to request a refund after placing your order, please let us know by replying to the order email we sent you when the product was shipped, or by using our inquiry form.

In that case, please state the name you would like to send it to.

We will send it to you separately by mail.

弊社の適格請求書番号は「T6-1300-0100-0947」です

The receipt issued after the product purchase will be a qualified invoice.
If you would like to pay by invoice, we will handle this separately. Please contact us with your inquiry, clearly stating the product number, the number of products you would like to purchase, the name of the quotation recipient, and the delivery address (planned location).

Yes, we can. Please contact us using the inquiry form, clearly indicating the product number, number of items, name of the recipient of the quotation, and delivery address (planned location).

We will handle business individually.

Please contact us using the inquiry form, clearly indicating the product number, the number of products you would like to purchase, the name of the recipient for the quotation, and the delivery address (planned location).

We will exchange an order form and an order confirmation in advance.
Due to the need to issue documents, it may take longer than usual to process your purchase.
If you are in a hurry, we recommend purchasing from our online store.

If the fraud analysis function at the time of payment determines that there is a high risk of fraudulent order, we may cancel the order.
In that case, we will refund your money and cancel your order.

If you have any questions, please contact us using the inquiry form.

About the product

Samples of some products can be viewed at our offices (Tokyo and Kyoto).
*This is not a permanent facility. Please contact us for details.

Please note that we do not offer sample delivery.

This is possible depending on the product, so we will deal with it individually.

Please contact us by filling out the inquiry form and stating the changes you would like to make and the number of units you would like to produce.

This is possible depending on the product.

Please contact us using the inquiry form and our sales representative will contact you.

*Please note that due to contracts with the brands, STOCKMAN, WOLF FORM, and SUPERIOR are not available for rental.

Products marked as "pre-order" are out of stock.

After receiving your order, we will manufacture and deliver the product as quickly as possible.

Please contact us if you have any questions regarding delivery times.

Shipping, Returns and Repairs

Shipping times vary depending on the product.
Please check the shipping section on each product page.
Please note that some products cannot be shipped on the same day.

All product prices include shipping.

Please contact us within 7 days after receiving the product.
We will accept returns (exchanges), but we may ask you to send us a photo of the product.
All return shipping and re-shipping costs will be borne by us.
*Please note that we cannot accept returns if it has been more than 7 days since the product arrived.

We do not accept returns (exchanges) due to customer convenience, such as differences in image or size.
If the product is defective or damaged during delivery, we will accept returns (exchanges) if you contact us within 7 days of receiving the product.
*Please note that we cannot accept applications after 7 days.
*Please note that if the item you wish to exchange is out of stock, it will be returned.

We do not accept returns due to customer convenience, such as differences in image or size.
However, regardless of whether the product has been used or not, we will accept returns if the product is defective upon arrival or if it is damaged during delivery.
If you contact us by phone, email, or inquiry within 7 days of receiving the product, you will be able to return the product if we receive a confirmation of return from you.
Once the item is returned, we will send you a qualified refund invoice.

Depending on the condition, repairs may be possible.
Please contact us using the contact form.

Inquiry form

*We will respond to your inquiries within 3 business days.