Please be sure to read it

If you are under the age of 18, you must have the prior consent of a parent or other legal guardian to register an account.
In accordance with our company regulations, we may change your payment method or refuse your order. We may also stop sending you emails.
The colour on your screen may differ slightly from the actual colour.
Before use, be sure to check the handling instructions and cautions attached to the product.
We cannot accept orders from customers without a phone number. Please enter your home phone number or mobile phone number.

Shopping at this shop is limited to within Japan. Product delivery, returns, exchanges, and other services are also only available within Japan.

Shipping charges will be charged for each order.
In order to improve the quality of our telephone support for orders and inquiries and to understand the details accurately, we may record conversations with customers.

Payment Method

■ Credit card
Visa/Mastercard/American Express/JCB

■ID payment
AmazonPay/GooglePay/ApplePay

■Convenience store payment Lawson/Family Mart/Seven-Eleven/Ministop/Daily Yamazaki/Seico Mart *Prepayment *Fee: 190 yen

■Bank transfer Mitsubishi UFJ Bank Kansai Chuo Branch Current account 2047200 Ka) Nanasai *Prepayment *Customers are responsible for handling fees

postage

postage

*We currently do not ship to Okinawa or remote islands.
*Depending on the volume, there are cases where the fare can be reduced by arranging a charter flight. Please contact us if you wish to order in bulk.
*Please note that additional charges may apply for deliveries to buildings without elevators, construction sites, and locations with delivery restrictions.
*If, for some reason, we need to split the delivery of your order into two or more installments, you will only be responsible for the shipping fee for the first delivery.

shipping

The shipping date you can specify varies depending on the product. Please be sure to check the available shipping dates on the product page.
Due to weather and traffic conditions, and in some areas, we may not be able to deliver on your desired date and time.

[Requests and specifications that have not been accepted]
・Specific days of the week ・Specific times ・Bulk deliveries of ordered items that are temporarily out of stock ・Delivery overseas ・Hold at a delivery company office or post office ・Specify delivery to accommodation facilities (hotels and inns)

The delivery company is Sagawa Express. We are unable to accept requests to specify a delivery company.

Returns (Exchanges)

We will only accept returns/exchanges if the product is defective (defective or damaged) upon arrival.
Please contact us via the "Inquiries" form below within 7 days of receiving the product. We will cover all shipping costs for returns/exchanges.
Returns/Exchanges

Delivery Information

Delivery will be at the entrance.

how to order

We accept orders via the internet.
If you are unsure how to order, please contact us using the "Contact Us" link below.
Please contact us via "Contact Us" for bulk orders, custom orders, etc.

account registration

You can purchase products without registering an account. If you register an account, you will not need to enter your address the next time you make a purchase by logging in.
If you wish to change the name or email address of your registered account, or delete your account, please contact us using the information below.

We will send an order confirmation email to the email address you registered. If your computer is set to block emails, you will not receive the email, so please cancel that setting.
If you do not receive an order confirmation email, please contact us using the information below.

inquiry

Reception hours: 10:00~17:00
*Except for 12:30-13:30

Closed: Saturdays, Sundays, national holidays, summer holidays, year-end and New Year holidays, inventory days, and company designated holidays

TEL: 03-6385-4823
Mail: support_ec@nanasai.co.jp
[inquiry]

Emails received outside business hours will be responded to on the next business day.